EDCi

• Provided cutting-edge technologies and artificial intelligence to help our customer uphold their high levels of customer service
• Conducted a study among some of our key customers on Covid-19 and the impact it has had on the contact center
• Data Center team worked with numerous businesses to implement or revise their remote access systems so their employees could work from home
• Supported many local charities
• Transitioned entire staff to their homes within a day
• Implemented CDC guidelines within our business operations

https://www.edci.com/